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Business Automation Transforms Your Business and Customer Experience
Business Automation (also known as "Business Process Automation" or "BPA") systematically replaces manual processes with intelligent rules-driven automation, just-in-time analytics, and open collaboration. Often this is achieved with business automation tools.
Business automation typically requires a complex solution, and VST is up to the challenge. Our IT outsourcing professionals start by analyzing a client’s existing production and business processes in order to identify inherent flaws and weak points. Then we design and develop the client’s desired automation system, taking responsibility for the software’s coding and the programming for both web and mobile platforms.
VST’s business automation development expertise is vast, and covers areas such as:
Based on know-how acquired over decades of developing automated production systems and high performance industrial robots, VST brings top notch technical standards to the maintenance and asset management market, and knows how add value to businesses in various industrial sectors.
We understand that your productivity depends on the efficiency of your machines and the strategic management of your assets. So, we continually invest in modernizing our processes and expanding key competencies to help you – and your equipment – work better.
Applying Cutting Edge Technology to Maintenance
Integrated Asset Management
Ongoing Modernization of Processes and Knowledge Management
By automating manual business processes, significant benefits can be realized:
A workflow engine (sometimes called a "business rules engine") is an application that runs with a business automation system and makes decisions automatically based on preset rules. These decisions usually involve transitioning to a specific path, task or action in a workflow definition, for instance assigning a task to someone or saving a document to a particular folder in a document management system.
Business metrics related to automated processes are stored in a relational database. Reports and information can be displayed in real time and scheduled for distribution when users need them. Use visual reports and dashboards to paint a complete picture that can easily be shared around your organization. With dashboards and reports, a business can follow team progress against Service Level Agreements (SLAs) and use business scoreboards to track the overall efficiency of business processes to drive improvements.
Even the most automated business processes require human involvement and collaboration at some point in the process. While smart rules, bots, and similar intelligent tools can help make business workflows more efficient, a process that runs entirely on auto-pilot can eventually generate unexpected outcomes. When people are involved in a process, they need tools that allow them to collaborate and answer questions. For instance, someone might provide insufficient information to request an expense and wonder why their request was returned. Including discussion tools as part of the process allows stakeholders to communicate directly, whether it's before, during or at the end of a process.
Once business processes are built out and tested, it's time to roll them out to the relevant users. In some cases, this could be the entire employee population, in other cases, it could be a single department, outside vendors or customers. Access to processes is provided through a Web portal where users can submit requests, check statuses or complete tasks depending on their role. This self-service portal houses all processes and forms but many employees will also interact through email alerts. For instance, a manager may receive an email alert indicating approval is needed for a new hire. The manager clicks "Approve" in the email and the process automation system updates the task and moves forward with the next step.
Currently, Robotic Process Automation (RPA) is getting a lot of headlines as a replacement for manual, screen-based work performed by employees, typically in-service agent roles. RPA automatically analyzes everyday tasks and movements performed during an employee's regular work day and then determines how to automate the screen movements, keystrokes, logins, etc. RPA can drastically reduce the rote work done by employees and free up their time to focus on more strategic and customer-facing interaction.
Quality-driven process
Business automation ensures that every process is carried out identically to deliver quality and authentic results. With Business process automation systems, the user can automate the customer service and each time when the customer approaches, they can experience the same level of service.
Reduce time to delivery
The time-consuming and error-prone process can be automated to avoid human errors and reduce turnaround time.
Improve communication
BPA combines all team members under one identical item in the workflow and automates the activities to be done in an efficient manner. It makes all requests visible in the dashboard to respond the important processes.
Reliable systems
Business process automation optimizes all processes in organizational departments including production, billing, customer service, and delivery.
Visible metrics
The processes which are automated can be processed as metrics to view the performance and required key points.
