IT Help Desk Outsourcing Services

IT Help Desk Outsourcing Services

IT Help Desk Services and Support are more popularly being outsourced across all industries, both public and private. Enterprises are realizing that outsourcing their internal IT Help Desk needs has many benefits, and no greater benefit than the cost savings associated with making the change. Like any other service, if an IT Help Desk is not something you specialize in, it can be cost prohibitive to hire and train the staff you need to support your end users. In addition, it can create much capital expense to the business to purchase and maintain the tools needed to run the desk effectively.

Many organizations have moved to an operating expense model by outsourcing their IT Help Desk while allowing the internal IT Staff to focus on the management of the outsourced company.

VST provides you with complete remote support services - the smarter and more effective way of dealing with the issues you can face with company computers, networks, accounts, and other technical matters. Whether you are suffering from difficult hardware issues or complex software problems, most IT-related stresses can be taken care of with remote support.

With the latest in technology and extensive training, our staff is equipped to deliver consistent, reliable IT Help Desk Outsourcing & Incident Management to enhance your team's capabilities. Each of our technical specialists is trained and certified in a wide range of hardware and software solutions. Our services are customized to meet your needs and to flexibly scale with your changing business.

Help Desk Services for Small & Medium Size Businesses

Most small businesses follow an agile organization model: small teams that fulfill multiple roles across verticals. As your business grows, so does the support volume. Soon you see the need for timely customer assistance, oftentimes beyond what a multi-tasking internal team can provide. Considering the high cost of hiring, training & managing a robust in-house team, a growing number of technology companies are deciding to opt for an outsourced team. Not only does this bring in operational efficiency, but allows for additional benefits like quick ramp-up, better quality control, and keeping up with technology; not to mention the cost-saving.

VST has more than 18 years of experience, modern infrastructure, and an aggressive pricing model. We are working with companies ranging from MSPs, IT Hardware companies, IT Software companies, Retailer & Ecommerce companies, Finance companies, Travel & Hospitality majors, and other specialized businesses. We also manage technical infrastructures such as VPNs, Servers, Cloud etc. We are the preferred outsourced IT help desk company with a 24/7 delivery center.

Help Desk Service Channels

What We Offer:

VST understands that one solution does not fit all. We tailor our solutions to meet each company's fundamental needs. We have you covered whether it's onshore or off, remote work or in contact centers, multilingual help desk services, 24x7x365, after-hours or overflow. We support employees anywhere and on any device. We can provide ticketing tool recommendations, use our proprietary system or work with your in-house system.

We invest in automation and AI technology to assist our agents. This enables them to perform tasks faster and with more accuracy. The AI technology we use reduces repetitive tasks and automates routine employee inquiries. By enhancing productivity, VST empowers support representatives to spend extra time on more complex tasks; those requiring empathy and problem solving.

Our help desk solutions include:

We offer assistance with software issues from password resetting to complex issue investigation on the code level. With IT help desk outsourcing, you don't need to hire and train support personnel and still can remain sure that your software and its users are taken care of. VST deploys Outsourced Help Desk Support Infrastructure, Including:

Why VST?

Help desk outsourcing provides your customers and employees with round-the-clock remote support without the high costs generally associated with offering in-house help desk support. As your business continues to grow and develop a loyal customer base, providing comprehensive IT help desk support can become costly and often times inefficient.

Any qualified outsourced help desk ensures that your internal staff is supported on every technical level, and that their problems are solved efficiently - whether it be a simple password reset or to fix an issue with the entire network. Using our expert IT help desk professionals to supplement and support your in-house IT department can benefit your business in a number of critical ways, including:

Key Features of our IT Help Desk Outsourcing Services

Our IT outsourcing team includes engineering graduates with necessary certifications and experience. We pride ourselves on resolving most issues at first contact, which ensures customer satisfaction while reducing overhead costs.

IT Help Desk Support levels we offer

To quickly assign a service ticket to a specialist with the right set of expertise, we offer segmenting the support team into different levels according to the complexity of issues they are expected to handle.

Industries We Serve

Technology solutions to overcome the unique challenges and generate value for businesses in different industries.